Support

Book a call

Most of the time the docs and the in-app assistant are enough to get you going. When you would rather have a person walk you through it, you can book a free 15-minute integration call and we will help you connect your tools and get your agent live.

A call is a complement to these docs, not a replacement. The fastest path is still self-serve: create an agent, add knowledge, then connect it to your site. But connecting a third-party app or a new channel is the step where a quick screen-share saves the most time, so that is exactly what the call is built around.

The integration call is free and runs about 15 minutes. It is a guided working session, not a sales pitch. You bring the setup you are stuck on and we go through it with you step by step.

What the call is for

The integration call exists to get you past the hands-on setup steps. In a typical call we help you with one or more of the following:

Connecting apps. Linking the tools your agent uses inside its skills, such as Calendly, Cal.com, HubSpot, Stripe, Mailchimp, or Zendesk, including the account connection and the settings each one needs.
Connecting channels. Adding your agent to where your visitors already are: the website snippet, the hosted chat link, Wix, Webflow, WordPress, or a social channel like Instagram, Facebook, Slack, or Telegram.
Setting up skills. Turning a connected app into an action your agent can take for a visitor, for example booking a meeting or capturing a lead.
Getting your agent live. Walking through the last steps so a working agent is actually answering visitors on your site.

You do not have to wait until you are stuck. Booking the call early, before you start connecting an app or channel, often means you finish setup in the call itself instead of going back and forth afterwards.

How to book it

You book the call from inside the product, on the pages where the work happens. Sign in to the dashboard and look for the help panel at the bottom of either of these pages:

Open the Apps or Channels page
Go to Apps if you are connecting a tool your agent uses in a skill, or Channels if you are adding your agent to a website or social platform. Both pages have the same help panel near the bottom.
Find the help panel
On the Apps page it reads Need help connecting an app? and on the Channels page Need help with integration? Both offer the same free 15-minute integration call.
Click Book integration call
The Book integration call button opens our scheduling page in a new tab. Pick a time that works for you and confirm. You will get a calendar invite with the meeting details.

The same Book integration call button also appears inside the individual app and channel setup screens, so you can reach it right where you are working without leaving for the main Apps or Channels list.

What to prepare

The call is short, so a few minutes of prep means we spend the time solving your problem instead of getting set up. Before the call, try to have:

An agent already created. If you have not made one yet, create it first so we have something to connect during the call.
The app or channel you want to connect. Know which tool or platform you are aiming for, for example your Calendly account or your Wix site.
Access to that account. Connecting most apps and social channels uses a sign-in popup, so be ready to log in to that service during the call.
A note of what you want the agent to do. A one-line goal, such as “let visitors book a meeting,” helps us set up the right skill.

What to expect

The call is a live, guided session. We share the steps and you follow along in your own account, so by the end the connection is set up on your side, not just demonstrated. We will:

Confirm what you are trying to achieve and pick the right app, channel, or skill.
Walk through the connection and any settings it needs, on your screen.
Test that it works and point you to the docs for anything you want to revisit later.

Available apps and channels can change. The exact integrations on the Apps and Channels pages are updated over time, and some skill actions and their limits come from the app itself. If something you need is not there yet, mention it on the call.

Prefer a demo or email

A call is not the only way to reach us. If you would rather see the product first or write to us, you have two more options from the dashboard:

Free 15-minute live demo. From the in-app Help page you can book a short live demo of the portal, a walkthrough of how everything fits together, which is a good fit if you are still deciding how to set things up.
Email. The Help page also has an Email us option for questions you would rather handle in writing. We usually reply within one business day.

Not sure which to choose? Book the live demo if you want the big picture, the integration call if you have a specific app or channel to connect, and email for a quick question that does not need a meeting.

Next steps

Want to try it yourself first? These pages cover the setup the call is built around, so you can get a head start before you book:

Help & supportSee every way to get help, including the in-app assistant and email.AppsConnect the tools your agent uses inside its skills.ChannelsAdd your agent to your website and the places your customers already are.