Security · Data Protection
Security, everywhere
Ultimo Bots is engineered for teams that treat every message as sensitive IP. From zero-trust networking to rapid incident response, security is baked into our platform.
Security Pillars
Multi-layered security measures that protect your data at every level.
Zero-Trust Infrastructure
Ultimo Bots isolates every workspace inside hardened VPCs with private subnets, managed firewalls, and continuous vulnerability patching.
Encryption Everywhere
TLS 1.2+ secures data in transit, while AES-256 encryption protects chat transcripts, knowledge, and lead data at rest. Keys rotate automatically.
Least-Privilege Operations
Access to production systems requires SSO, hardware security keys, and per-ticket approvals. Every action is logged, reviewed, and time-bound.
Tenant Segregation
Knowledge, leads, and behavior settings live in dedicated logical tenants, preventing cross-customer data bleed.
Real-Time Monitoring
SIEM pipelines aggregate logs from load balancers, APIs, and databases. Alerts page on-call engineers within seconds.
Resilience & Backups
Nightly encrypted backups, multi-region replication, and quarterly DR drills keep RPO/RTO targets in the single-digit minutes.
Controls Customers Feel
Security features and controls that directly benefit your data protection.
- Strict rate limiting and bot-level API tokens block credential stuffing and enumeration attempts.
- Sensitive transcripts can be auto-redacted or deleted using retention policies configurable per workspace.
- Data exports require role-based permissions plus email confirmation to prevent accidental leakage.
- Third-party subprocessors sign DPAs/SCCs and undergo annual penetration tests.
- All customer data resides in EU/US regions with optional residency pinning for enterprise plans.
Incident response promise
Dedicated security engineers triage alerts using a severity matrix defined in our ISO-style runbooks.
Initial customer notification occurs within 24 hours of any confirmed incident touching their data.
Forensics snapshots are captured automatically and stored in tamper-proof vaults for regulators.
Post-incident reviews feed into quarterly Trust Reports shared with enterprise customers.