Bots · Remove
Safely retire a bot
When a bot has fulfilled its job-or a project wraps up-you can delete it directly from the overview. This guide walks through the workflow, guardrails, and data retention policies.
Removal workflow
Open the actions menu
On the Bots overview, click the trash icon in the top-right corner of the card. The button is disabled for bots that are still building.
Review the confirmation modal
We surface the bot’s domain/name and require you to type the exact label before confirming. This mirrors the safeguards implemented in the portal.
Confirm deletion
Once confirmed, Ultimo calls the DELETE endpoint, removes the bot from local storage (selected IDs), and refreshes the list.
Handle fallbacks
If the bot was connected to Wix/Webflow, disconnect it first so the hosted widget isn’t left orphaned.
What happens to your data?
- Conversation logs are retained unless you request a hard wipe via support. This preserves analytics for auditing.
- Lead forms tied to the bot remain in Analytics → Leads with a “deleted bot” badge.
- Knowledge base entries added via the FAQ modal are removed along with the bot.
- Plan usage resets immediately-deleting a bot can free quota for new assistants on the same plan.
Best practices before removal
- Download relevant analytics and leads before deleting if you need offline archives.
- Notify teammates; the portal does not currently broadcast deletion events.
- Remove embedded snippets or deactivate Wix/Webflow integrations if the bot was live.
- Consider cloning key instructions into a new bot instead of deleting if you expect to reuse them.