Bots · Remove
Permanently delete a bot
When a bot has fulfilled its purpose or a project wraps up, you can delete it directly from the overview. This guide walks through the workflow, guardrails, and what happens to your data. Please note that deleting a bot permanently removes all associated data and cannot be undone.
Removal workflow
Open the actions menu
On the Bots overview, click the trash icon in the top-right corner of the card. The button is disabled for bots that are still building.
Review the confirmation dialog
A confirmation dialog appears showing the bot name. Read it carefully -- this action cannot be undone.
Confirm deletion
Once confirmed, Ultimo calls the DELETE endpoint, removes the bot from local storage (selected IDs), and refreshes the list. The process is immediate.
Handle platform disconnects
If the bot was connected to Wix, Webflow, or WordPress, disconnect it first so the hosted widget is not left orphaned on your site.
What happens to your data?
Deleting a bot triggers a cascading delete that permanently removes all data tied to that bot. There is no way to recover this data after deletion. The following items are removed:
- All chat history and conversation logs are permanently deleted.
- All captured leads associated with the bot are permanently deleted.
- All knowledge base entries (website links, documents, and FAQs) are permanently deleted.
- All behavior guidelines and bot settings are permanently deleted.
- The widget configuration (design, colors, images) is permanently deleted.
- All rescraping tasks and schedules are permanently deleted.
- All reporting settings and saved reports are permanently deleted.
- All session settings (including social media auto-response toggles) are permanently deleted.
Best practices before removal
- Download chat history and lead data before deleting if you need offline archives. Use the Excel export in Analytics.
- Export any important Q&A entries from the Knowledge Base that you may want to reuse in another bot.
- Notify teammates -- the portal does not currently broadcast deletion events to other users.
- Remove embedded snippets or deactivate Wix, Webflow, and WordPress integrations before deleting.
- Disconnect any social media channels (Facebook, Instagram, WhatsApp) linked to the bot.
- Consider cloning key behavior instructions into a new bot instead of deleting if you expect to reuse them.