AI Studio

Behavior

Behavior is where you shape your agent's tone and the way it responds, using short instructions written in plain language. You describe how you want the agent to act, and it follows that across every conversation.

Each behavior is a single rule in your own words, such as keep answers short or always offer a demo when someone shows interest. When you add a rule, Ultimo Bots weaves it into the way your agent already speaks, so the change feels natural rather than bolted on. You manage behaviors per agent under AI Studio → Behavior in the dashboard.

Behavior shapes style, not facts. Use it to control how the agent responds. To change what the agent knows, add to its knowledge instead. The two work together, and this page explains where each one fits.

The Behavior screen showing a list of behavior rules, an Add Behavior button, and example rules — The Behavior screen. Each rule is listed with a status icon, and ready-made examples sit at the bottom.

How behavior works

You write a rule in everyday language and the agent applies it. There is no scripting and no settings to learn. A few moments after you add a rule, the agent starts following it in new conversations.

Behind the scenes, adding a rule does a one-time training step rather than running on every chat. That is why a new rule shows a short Training... state before it turns into a green check, and why behaviors add nothing to the speed of your visitors' conversations once they are in place.

What the status icons mean. A spinning icon means the rule is still training. A green check means it is active. A red icon means the rule could not be applied. Hover the red icon to read the reason.

Writing good instructions

The clearer your rule, the more reliably the agent follows it. Aim for one idea per rule and say what you want in plain terms. Vague wording such as be better is rephrased into something the agent can act on, so being specific from the start gives the best result. Each rule can be up to 250 characters, which is room for a sentence or two.

You want to	Write a rule like
Keep replies short	Be concise. Keep answers to a few sentences unless the visitor asks for detail.
Promote your demo	When a visitor seems interested, always offer a demo and share our booking link.
Set a boundary	Never give legal advice. Suggest the visitor speak to a qualified professional.
Hand off a topic	Escalate billing questions by pointing visitors to our billing contact.

Start from an example. The Behavior screen includes ready-made examples such as promoting current offers or collecting callback details. Pick one, tweak the wording to fit your business, and save it. It is faster than starting from a blank field.

Adding, editing, and removing rules

You can build up a set of rules over time and adjust them whenever your needs change. Every rule is independent, so changing one does not disturb the others.

Add a behavior
Click Add Behavior, type your rule, and save. You can add several rules in one go using the plus button. Each one trains in turn, so they build on each other cleanly.
Edit a behavior
Use the pencil icon on any rule to reword it. Saving an edit retrains that rule so the new wording takes effect. The Save button stays inactive until you actually change the text.
Remove a behavior
Delete a single rule with its trash icon, or tick several and remove them together. Removing a rule cleanly undoes its effect and leaves your other rules in place.

One change at a time. While a rule is training, the add, edit, and delete controls are paused for that agent. This keeps your rules consistent. Wait for the spinner to finish, then continue.

How behavior fits with context and knowledge

Behavior is one of three layers that shape your agent. They each do a different job, and together they decide how a reply reads and what it is based on.

Behavior sets the style. Tone, length, what to offer, and what to avoid. This is the how of a reply.
Business context frames the agent. Who you are, what you sell, and how you want to come across overall. This is the framing the agent works within.
Knowledge supplies the facts. Your website pages, documents, FAQs, and other sources are where answers actually come from. This is the what of a reply.

For example, a behavior rule can tell the agent to always offer a demo, but the booking link it shares has to come from your knowledge or be written into the rule itself. Style and facts pull in the same direction only when both are in place.

When to use behavior, knowledge, or skills

Behavior is the right tool for shaping responses. It is the wrong tool for adding information or for taking an action. Use this guide to pick the right place.

Your goal	Use
Change tone, length, or what the agent offers or avoids	Behavior
Teach the agent a fact, a price, a policy, or a link	Knowledge (website, documents, FAQs)
Set the overall framing of who you are and how you sound	Business context
Have the agent take an action, such as booking or a lookup	Skills

A common mix-up. If the agent gives a wrong or missing answer, more behavior rules will not fix it. The agent answers from its knowledge, so the fix is to add or correct the facts in the knowledge base, not to add another rule about tone.

Limits and what behavior cannot do

Behavior is powerful for shaping responses, and it is honest about its edges. Knowing them up front saves time.

It cannot invent facts. A rule cannot make the agent state something it does not have in its knowledge. If the information is not there, the agent says it does not have it rather than guessing.
It cannot override safe, grounded answers. The agent is built to answer only from the knowledge you give it. A behavior rule shapes wording within that boundary, it does not remove the boundary.
It cannot take actions. Behavior shapes what the agent says. It cannot book an appointment, look something up in another system, or call an external service. For that you use skills.
There is no automatic check that a rule is obeyed. A rule is applied to the agent's instructions, but the best way to confirm the effect is to test the agent in a real conversation.
The number of rules depends on your plan. Each plan allows a set number of behaviors per agent. When you reach the limit, Ultimo Bots offers the next plan that fits.

A rule could not be applied. If a rule shows a red icon, hover it to read why. This usually means the rule conflicts with the agent's core instructions, for example asking it to answer outside its knowledge. Reword the rule to fit and save again.

Next steps

Behavior works best alongside strong context and knowledge, and once a rule is in place the fastest way to see it is to chat with your agent.

Business contextSet the framing of who you are and how you sound, so behavior has something to build on.SkillsGo beyond words and let your agent take actions when a behavior rule is not enough.Test your agentChat with your agent to confirm a new rule changes its replies the way you expect.